FAQ

Our suppliers are located outside of the U.S. to help bring the savings to you. Orders generally take between 7 - 14 business days, but may take up to 30 days in rare cases.
Each item is sent directly from the supplier to help keep shipping costs low for you. If your purchase meets the minimum required total, shipping is Free.
On some occasions, your items may be shipped from different locations to insure it is always available (i.e. one location may be out of stock so the item is shipped from a different location that isn’t out of stock).
Please send us a message on our “contact us” page located at the bottom of our website. We will be able to further assist you based on your unique situation. *NOTE* Returns are not accepted for discounted and clearance items.
Generally, you have until midnight the day you placed the order, but may not in some cases. Please send us a message on our "contact us" page at the bottom of our website. We will be able to further assist you in any cancellations.
Please send us a message on our "contact us" page at the bottom of our website. We will be able to further assist you.
Most of our products are shipped without packaging to save you the most money (i.e. low or free shipping) and it is better for the environment.
Nature's Compass uses e-mail for all questions to ensure a quick response and to keep costs low so we can offer lower prices and continue to donate a percentage of our sales to nature and adventure non-profits.
Nature's Compass return policy does not allow for returns of sale or clearance items because they are marked down to the lowest possible price and would cost more to return than they are worth. We do really try to offer our customers great deals and donate a percentage of our sales to nature and adventure non-profits. Just think of it as helping out a great cause. You can also re-gift the item. Most people love nature and adventure as much as we do...just sayin'.
Please allow for slight color variations due to different computer monitors and mobile devices.
We are a small business so free shipping on returns are not currently possible. We do hope to offer free returns in the near future so help us out and purchase something so we can grow.